Faq'sFrequently Asked Questions
FAQs
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How do I know I can trust Paisante Cleaning Services?
Trust is one of the most important services we provide. Our staff is comprised of full time employees who are properly trained and have undergone background checks. Each employee is instructed to perform the detailed cleaning plans approved by our clients.
Do I have to be home when my home is being cleaned?
No, but it is certainly your preference. We clean Monday – Friday, 8:30 a.m. to 5 p.m. and most of our customers aren’t home but the vast majority trust Maid in Hoboken with the key to their home. For additional security, all house keys are individually coded, cross-referenced and secured in our office.
Am I liable for workeres' compensation, insurance or employment taxes?
We offer worry-free home cleaning services. That means we take care of personal liability with regard to any work-related injury. Many independent maid services are not, which makes homeowners liable. We are fully insured, licensed and bonded for your protection and ours.
Do I provide the cleaning supplies and equipment?
No, Paisante Cleaning Services comes to your home fully equipped to clean with top-quality products and commercial equipment. However, if requested and provided, we may clean with your preferred products.
Can I provide special instructions?
We encourage it! It is very important you communicate any special instructions directly to us so that we can implement them to your satisfaction.
Does the cleaning personnel speak English?
We are a non-discriminating employer and have a diverse, multi-cultural staff. Good communication is important to us. Thus, we ask our clients to relay any comments or requests diectly to our office. All our staff are in touch with the office via cell phone throughout the work day. We can easily call a staff member to relay a message for you even while they are working in your home. Just let us know.
What should I prepare before the cleaning staff arrives?
You can help us provide exceptional cleaning service by contacting us with any concerns or questions. If you pick up and tidy all rooms before we arrive, we can dedicate our time to cleaning, rather than to straightening up. It will be more cost-effective if you do the straightening up before we arrive. Tidying the house before our arrival also prevents us from putting stray objects in the wrong location.You can also place fresh linens on the beds if you would like us to strip the sheets and remake the bed with clean linens. We also suggest that you check and repair loose or broken items, such as towel racks, toilet paper holders, microwave and refrigerator handles, glass shelves, and so on.